Information We Collect
The following summary highlights the information we collect and our data policies. On this page you can learn:

• What kinds of data do we collect?
• How do we use the data we collect?
• How do you keep my data secure?
• What’s your data retention policy?
• How do I control my data?
• Where can I learn more?

What kinds of data do we collect?
Things you share
We collect the information that you choose to share with us. This may include the opinions you express and the interests you choose to share.

• Survey and study responses
• Discussions and chats
• Likes and comments
• Media such as images, videos, and documents you upload

Things that make you “you”
When you join this website, we keep the information that you share with us. This can include personally identifiable information including:

• Name
• Email address
• Password
• Birthday
• Gender
• Phone number
• Address
• Country

We may also ask you about your household to help us better understand the interests relevant to you.
From time-to-time we may ask you to update your information. We may supplement this information with data from other sources and our partners. The information we collect can viewed by you in the Your Data section.
You will only be asked about your personally identifiable information in the private and secure areas of our website. Please do not volunteer personally identifiable information in areas viewable by others like discussions and comments. We will never ask you to share highly sensitive information such as passwords, social security numbers, credit cards, bank accounts, and financial information.
Web Browser and Device Information
We collect information about the devices you use to access our website and mobile app. The purpose of this information is to authenticate users, comply with applicable regional regulations, understand the quality of the user experience, and general website usage metrics with our users.
This information may include the following:

• Connection information such as the name of your internet service provide (ISP), mobile operator, phone number, and IP address
• Browser/device information such as browser, language, time zone, operating system, hardware version, device identifiers, and device settings
• Device locations such as specific geographic locations, such as through GPS, Bluetooth, or WiFi signals

Cookies & Other Storage Technologies
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” We use cookies to manage user sessions. We do not link the information we store in cookies to any personally identifiable information.
Information from third-party partners.
We exchange information about you and your activities on-and-off this website from integrations and third-party partners, such as information about your experiences or interactions on this website and with partners. The data exchanged with partners is pseudonymized. This means we do not share data about you thats classified as sensitive personally identifiable information that specifically identifies you, such as your full name and address.
How do we use the data we collect?
Our website is designed to give you a platform to share your experiences and opinions. The information you share with us helps us understand our audience and make better decisions about our company based on information you provide.
We may include information you share in company internal reports and presentations without permission, including suggestions, responses, and uploaded media created and shared by you. The purpose of this is to highlight your experiences and opinions to our broader team and to help inform our company decision making.
Your personally identifiable information is protected. We practice pseudonymization so that your identity is masked whenever and wherever possible. We do not share information that can identify you with partners or third-parties.
How do you keep my data secure?
Our servers are protected by high-end firewall systems. We secure data with sophisticated controls and access restrictions. All data is encrypted at rest for maximum security.
What’s your data retention policy?
Typically, we maintain data for as long as it remains relevant to the stated purpose of this website, i.e. understanding our audience and inform company decision making. We erase your personally identifiable information when it’s no longer pertinent to this purpose, or when instructed by you using the data controls on the Your Data section of this website.
How do I control my data?
We support your right to be informed about your data and make choices about your information. Visit the Your Data section to learn more.
Where can I learn more?
The full detail of our policies is available in our Privacy Policy. The purpose of this page is to highlight specific details from that policy. If you have additional questions you may contact us.

NORTHWESTERN MUTUAL DIGITAL EXPERIENCE LAB
Usage Policy

The Digital Experience Lab is brought to you by Northwestern Mutual to provide a forum where you can interact with the Home Office about solutions and ideas for changing, enhancing and improving Northwestern Mutual products, services, and technology offerings.

By Using the Digital Experience Lab you are agreeing that you understand, are aware of, and will comply with the following terms and conditions as well as all other related policies:
 

• Your invitation to participate in the Digital Experience Lab is personal and non-transferable. Your Digital Experience Lab member name and password are for your use only and may not be used by any other person inside or outside the Digital Experience Lab.
• The Digital Experience Lab may provide you with information and ideas that are not known to the general public and/or other members of the Field. Such information is confidential and you may not disclose it to any other persons.
• Under no circumstance can ideas submitted to or generated by the Digital Experience Lab constitute a promise or contract for products or services. Nor can any information submitted to or generated by the Community in any way change or modify the existing terms and conditions applicable to any Northwestern Mutual products or services.
• Please review the Privacy Policy. Also, please note that the Digital Experience Lab may contain hyperlinks or "links," to other Northwestern Mutual sites. These sites have different privacy practices from the Digital Experience Lab.
• When you join the Digital Experience Lab, you will be asked to provide certain personally identifiable information about yourself. When invited to join discussion forums, you will be asked to create a user name, which can be your real name. These are the only times you should include personally identifiable information about yourself.
• All information you post to the Digital Experience Lab will be visible to all other Digital Experience Lab users. Do not include any personally identifiable information about your clients, prospects, or others within posts or submissions to the Digital Experience Lab. Examples include names, policy numbers, and contact information of customers, clients, and prospects. Also, the only personally identifiable information about you or Home Office employees/contractors that you can include is name, work phone number, and work email. Please see details section below for further information.
• You must comply with all data protection policies and procedures when using the Digital Experience Lab.
• You may link to or upload articles, websites, and other materials that discuss insurance, investment and advisory products, programs, and services (“Materials”). All such Materials must be treated as informational only and for FR use only. Such Materials cannot be used with clients and prospects unless approved by the Marketing Materials Compliance division of the home office prior to use.
• Copyrighted third-party materials cannot be uploaded. Copyrighted third-party materials existing on public internet sites can be linked.
• All posts, comments, messages and other content are captured, monitored, subject to a reasonable system of supervision, and retained by Northwestern Mutual. The company reserves the right to remove any posts, comments or other content.
• All Digital Experience Lab posts must be in English.
• By joining the Digital Experience Lab, you agree that Northwestern Mutual has the right to use the ideas and information that you put forth in the Digital Experience Lab in any manner and for any purpose that it desires, in its sole discretion, including commercial use. You agree to assign and do hereby assign to Northwestern Mutual all rights (including, without limitation, copyright and patent rights) in any content, ideas or expressions of ideas that you submit to Northwestern Mutual or otherwise communicate through the Digital Experience Lab in any and every form or media (e.g., comments, suggestions, graphics, etc.). You further agree to execute any specific assignments as may be required by Northwestern Mutual and provide all reasonable assistance to Northwestern Mutual in obtaining and enforcing the rights assigned to Northwestern Mutual by you in accordance with the above sentence.
• By joining the Digital Experience Lab, you consent to receive emails from the service, including emails sent by or on behalf of Northwestern Mutual, Think Passenger, Inc., and the community administrator, Fuel Cycle, Inc.
• You must use a passcode on any mobile device used to access the Digital Experience Lab

DETAILS - INFORMATION PROTECTION IN THE DIGITAL EXPERIENCE LAB
You must comply with all of the following data protection practices when using the Digital Experience Lab. Contact Your DNOS if you have questions about the following chart.
 
ClassificationDescriptionUses
Customer Personally Identifiable Information (PII)Customer PII includes all information about or related to prospective, current or former applicants, policy owners, insureds, beneficiaries, payers, annuitants, and other clients of Northwestern Mutual, its subsidiaries and affiliates that can be used to identify the person.
Examples include, but are not limited to: demographic information, first & last name, address, phone number, Social Security number, date of birth, medical and health information including an individual’s physical and emotional health, financial information, occupation, account number, Policy number, personal information about a customer who is reasonably identifiable by description (for example, the President of the United States); in-force insurance, policy values of a customer identified by policy number, etc.Customer PII is prohibited in all forms
No Customer PII can be included in the Digital Experience Lab posts, notes, linked documents or uploaded documents
Home Office PII (Employee / Contractor) Home Office PII includes information about past, present or future Home Office employees and contractors that makes an individual reasonably identifiable by description (for example, Jane Doe who works in POS).
Confidential Home Office PII includes personal information about Home Office employees and contractors such as home address, home phone, birthdate, personal medical information, etc.Home Office PII is prohibited except that limited work-related Home Office contact information is allowed
No Home Office PII can be included in the Digital Experience Lab posts, notes, linked documents or uploaded documents except that name, work phone number, work email of Home Office employees and contractors can be included in the Digital Experience Lab.
Field PIIField PII includes information about past, present, or future members of the Field that makes an individual reasonably identifiable by description (for example, Jane Doe who is an FR in Milwaukee).
Confidential Field PII includes personal information about any member of the Field such as home address, home phone, birthdate, etc.
Highly Confidential Field PII includes a person’s name and one or more of the following:

• social security number
• driver's license number
• government issued ID number
• medical/health information
• financial information
• bank account numbers
• income or compensation

Field PII is prohibited except that limited work-related Field contact information is allowed
No Field PII can be included in the Digital Experience Lab posts, notes, linked documents or uploaded documents except that name, work phone number, work email of Field members can be included in the Digital Experience Lab.
Confidential Proprietary Information (Home Office or Field)Confidential Proprietary Information includes Northwestern Mutual documentation or communication that would be likely to result in substantial harm if public disclosure was to occur. It also includes related ideas and information.
Examples include, but are not limited to: policies and procedures, Information Releases, compensation information, legal documents, complaints, underwriting process, audit information, recruiting process, potential innovations, etc.Confidential Proprietary Information is allowed in all forms
Confidential Proprietary Information can be included in the Digital Experience Lab posts, notes, or uploaded documents, but must be kept confidential by users.


RELATED POLICIES MUST BE FOLLOWED AND CAN BE FOUND IN THE FIELD COMPLIANCE MANUAL:
Computer Access - Company Access to Field Electronic Devices 1003.90
Electronic Communication 1005.5
E-mail 1005.8
Instant Messaging 1009.27
Mobile Device 1013.18
Social Media 1019.72
Designation Policy 1004.8
Disposal of Paper and Electronic Devices 1004.38
HIPAA-HITECH 1008.4
Incident Reporting 1009.9
Information Protection 1009.20
Information Security 1009.21
Internet Usage 1009.34
Physical Security - Safeguarding 1016.28